Your complaint will be managed by our Patient Experience Team. One of our Patient Experience Officers will be assigned to investigate your complaint. We will acknowledge your complaint within 3 working days and aim to have it fully investigated within 8 weeks from the date it was received. If we expect it to take longer, we will explain the reason for the delay and tell you when we expect to finish.
When we look into your complaint, we will investigate the circumstances. You will receive a written response of the findings of the investigation, along with an apology if this is appropriate. You will also receive an explanation if any lessons have been learned and/or any if changes will take place because of the findings of the investigation.
You can find out more information on how we handle complaints by reading our complaints leaflet.