We are introducing a new online appointment system called Blinx, which will help us make sure every patient gets the right care, with the right clinician, at the right time.

From the 15th December, all appointment requests will be made through total triage. This means you’ll share a brief summary of your issue first, and our clinical team will direct you to the most appropriate care option. It helps us prioritise urgent needs quickly and make better use of our clinicians’ time, ultimately improving access for everyone.

What Blinx can help you with

Blinx doesn’t just request appointments, it guides you to the best option for your needs. You can use it to:

• Be directed to Pharmacy First for eligible conditions
• Be signposted to local NHS services that may be quicker and more appropriate
• Request sick notes (fit notes)
• Request repeat medications
• Or submit a new clinical query for review by our team

You will need your NHS number

To use Blinx, you’ll need to enter your NHS number. You can find it by:

• Checking your prescription slip
• Looking at any hospital letter
• Logging into the NHS App
• Using the official NHS lookup tool (search “Find my NHS number” on the NHS website)

How to access the new system

You can submit your request through the Windmill Practice website, where you’ll find a link to Blinx on our homepage.

If you can’t go online

Don’t worry, our reception team can help you submit a request either over the phone or in person. They’ll ask you the same short questions and put your information into the system for you.

Keep your details up to date

As part of improving our communication, we’ll be using email more often to communicate with you. Please make sure we have your current mobile number and email address. If these change, let us know as soon as possible.

A small favour from us

This is a new system for everyone, including our staff. They are working hard to get it right, so please be kind and patient while we all settle in.